Return and Exchange Policy
Thank you for shopping with Redonraw. We value your satisfaction and aim to provide you with the best shopping experience possible. Please read our return and exchange policy carefully before making your purchase.
Returns:
At Redonraw, we do not offer refunds under any circumstances. However, we understand that there may be instances where you may wish to exchange your purchase. Exchanges can be facilitated provided that you contact us within 7 days of receiving your order. Please reach out to us via email at exchanges@redonraw.com to initiate the exchange process.
Exchange Procedure:
If you wish to exchange an item, please contact us via email with your order details and the reason for exchange. Once your request is approved, we will provide you with further instructions on how to proceed with the exchange. Please note that all items for exchange must be in their original condition, unworn, unwashed, and with tags attached.
Shipping Costs:
Please be aware that customers are responsible for all shipping costs associated with exchanges. This includes the cost of returning the original item to us as well as the cost of shipping the new item to you.
Order Cancellation:
Once an order is placed, it cannot be cancelled. We begin processing orders immediately to ensure timely delivery to our customers. Therefore, we kindly ask that you review your order carefully before completing your purchase.
Defective Products:
In the rare event that you receive a defective or damaged product, please reach out to us via email at support@redonraw.com within 7 days of receiving your order. Please provide detailed information and, if possible, attach clear photos illustrating the issue. We will work swiftly to resolve the matter and ensure your satisfaction.
Thank you for your understanding and cooperation. If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We appreciate your support and hope you enjoy your shopping experience with Redonraw.
Redonraw Customer Support Team
Returns:
At Redonraw, we do not offer refunds under any circumstances. However, we understand that there may be instances where you may wish to exchange your purchase. Exchanges can be facilitated provided that you contact us within 7 days of receiving your order. Please reach out to us via email at exchanges@redonraw.com to initiate the exchange process.
Exchange Procedure:
If you wish to exchange an item, please contact us via email with your order details and the reason for exchange. Once your request is approved, we will provide you with further instructions on how to proceed with the exchange. Please note that all items for exchange must be in their original condition, unworn, unwashed, and with tags attached.
Shipping Costs:
Please be aware that customers are responsible for all shipping costs associated with exchanges. This includes the cost of returning the original item to us as well as the cost of shipping the new item to you.
Order Cancellation:
Once an order is placed, it cannot be cancelled. We begin processing orders immediately to ensure timely delivery to our customers. Therefore, we kindly ask that you review your order carefully before completing your purchase.
Defective Products:
In the rare event that you receive a defective or damaged product, please reach out to us via email at support@redonraw.com within 7 days of receiving your order. Please provide detailed information and, if possible, attach clear photos illustrating the issue. We will work swiftly to resolve the matter and ensure your satisfaction.
Thank you for your understanding and cooperation. If you have any further questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We appreciate your support and hope you enjoy your shopping experience with Redonraw.
Redonraw Customer Support Team